FAQ
Welcome to Luca Mia Boutique
We are pleased to answer your questions. Below you will find answers to frequently asked questions regarding shipping, returns, and payments.
Order Cut-Off Time
Orders placed before 12:00 PM are processed on the same business day.
Processing Time
The processing time for your order (verification, picking, and shipping preparation) is 2–3 business days.
Delivery Time
The standard delivery time is:
4–7 business days
Total delivery time including processing:
6–10 business days
Important Shipping Notice
Due to operational adjustments, delays in the processing and delivery of orders may occasionally occur.
We sincerely thank you for your understanding.
Once your order has been shipped, you will receive a shipping confirmation including a tracking link.
How Much Does Shipping Cost?
We offer free shipping on all orders.
How Can I Track My Order?
After your order has been shipped, you will receive an email containing a tracking number. You can check the delivery status on our “Track Your Order” page.
How Can I Initiate a Return?
Please refer to our Refund Policy for detailed instructions on how to initiate a return.
Where Should I Send My Return?
Please register your return in advance with our customer service team at:
Whenever possible, please use a tracked shipping service.
Return shipping costs are the responsibility of the customer.
What Should I Do If My Item Is Damaged or Incorrect?
If your shipment arrived damaged or incorrect, please contact our customer service immediately. Kindly include a photo of the issue together with your order number and relevant information. We will investigate the matter and, if necessary, arrange a replacement shipment.
Which Payment Methods Does Maria Max Boutique Accept?
We accept the following secure payment methods:
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Visa
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Mastercard
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American Express
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Maestro
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UnionPay
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Shop Pay
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Apple Pay
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Google Pay
How Can I Contact Customer Service?
You can contact us using the details below or through our contact form.
Company Information:
Store Name
Luca Mia Boutique
Luca Mia Boutique is operated by Ecomexa LTD,
a company registered in the United Kingdom.
Business Address
ECOMEXA LTD
71–75 Shelton Street
WC2H 9JQ London
United Kingdom
Company Number
16609793
Contact
Email: support@lucamiaboutique.com
Phone:
Business Hours
Monday to Friday (09:00 AM – 05:00 PM GMT)