Refund policy
Returns & Refunds
You have the right to return your order within 30 days of receiving it.
Please first contact us by email at support@lucamiaboutique.combefore sending any return.
Returns may only be sent after confirmation via email. Once your return request has been approved, please send the parcel to:
Warehouse:
We will respond within 1–2 business days with further return instructions.
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service.
Important:
– Returns should be registered with our customer service team in advance to ensure fast processing.
– Please return the goods in their original condition and, where reasonably possible, in the original packaging.
– Keep your shipping receipt with tracking information until your return has been processed.
– Return shipping costs are the responsibility of the customer.
For questions regarding returns or exchanges, please contact:
Email: support@lucamiaboutique.com
Damages and Issues
Please inspect your order immediately upon receipt. If an item arrives damaged or does not match your order, please contact us right away. Together, we will find a quick and straightforward solution. Our customer service team is always available to ensure that you receive a flawless product.
Returns and Exceptions
We offer a 30-day return policy for regular items. If you have questions about a product or are unsure whether it meets your expectations, we are happy to assist you before your purchase.
Please note that certain product categories are subject to separate conditions:
– Discounted products and special promotional items may be excluded from returns if clearly marked as such on the product page.
– Personalised items and gift cards are generally excluded from returns.
Refunds After Return
Once your return has been received and inspected, the refund will be processed within 7 business days using the original payment method.
– Returned goods should be unworn, undamaged, and in resellable condition.
– You will receive a confirmation email once your return has been processed.
– Depending on your payment provider, it may take an additional 2–3 business days for the amount to appear in your account.
If you have any questions regarding your refund, please contact:
Store Name
Luca Mia Boutique
Luca Mia Boutique is operated by Ecomexa LTD,
a company registered in the United Kingdom.
Business Address
ECOMEXA LTD
71–75 Shelton Street
WC2H 9JQ London
United Kingdom
Company Number
16609793
Contact
Email: support@lucamiaboutique.com
Phone: +61 386 141 653
Business Hours
Monday to Friday (09:00 AM – 05:00 PM GMT)